Cancellation policy

A request that is not confirmed yet

Until the manager confirms a request you can cancel it without consequences: reply to the email that acknowledged the request. An unconfirmed request does not block the dates for other guests.

A confirmed booking

The cancellation terms of a confirmed booking (deadlines, refund of the deposit) are stated in the manager’s confirmation email and depend on the property and the season. When the email states none, the default rule the site owner defines after the legal review applies.

To cancel a confirmed booking, write to the manager; the cancellation takes effect once they confirm it by email, and the status in your account changes to Cancelled.

Changing the dates

Moving the dates is treated as a new request: the manager checks availability and sends a new price. The old request is cancelled only after the new one is confirmed.

Cancellation by the property

If the property cannot host you on the confirmed dates, the manager tells you as early as possible and offers an alternative or a full refund of the deposit.